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  • I lost my magnets/metal tabs/bug screen clips; now what?
    Spare magnets, metal tabs, and bug screen clips are available for sale on our Accessories page.
  • Do you offer custom work?
    We do not offer custom work. If you have a question about whether or not a cover will fit, please contact our customer service team.
  • Can I edit or cancel my order?
    At VanEssential, we ship all orders as quickly as possible. If your order has not yet shipped, we will happily make any necessary changes or cancellations. However, if your order has already shipped, we cannot make any modifications or cancellations. Instead, you will need to go through our standard returns process if you would like to exchange an item or receive a refund. Please contact us immediately if you need to change or cancel your order.
  • Can I change my address?
    If your order has not yet shipped, we can change your address without issue. Please contact our customer service team immediately and they can assist with a change of address.
  • Can I place an order over the phone?
    Unfortunately, we are unable to accept orders over the phone. If additional assistance is needed, please contact our customer service team, and we will do our best to help you.
  • Why didn’t I didn’t receive a confirmation email?
    A confirmation email will be sent automatically if an order is successfully placed. Please allow a few minutes for the email to arrive. If you have not received the email, it could be due to one of the following reasons: 1) The order was not successfully placed or your payment method was declined; 2) There is a typo in your email address or the wrong email address was auto-filled at checkout; or 3) The email was sorted into the spam folder. Please contact our customer service team for assistance if you did not receive your confirmation email.
  • Can I ship my order to a PO Box?
    Unfortunately, we are not able to deliver to PO Boxes. We ship all orders with UPS and they will not deliver to PO Boxes. If you only have a PO Box and would still like to order, shipping directly to a UPS location or a friend’s residence in your area will be the best solution.
  • What shipping service does VanEssential use?
    UPS Ground will be used to ship all orders placed on Shipping on all orders over $50 is free.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I pick up my order if I live near VanEssential?
    Yes, pickups directly from the VanEssential warehouse are always welcome. Before stopping by, please call or email our customer service team to schedule an appointment.
  • My shipment was damaged in transit.
    Please reach out to our customer service team immediately. We will file a claim with UPS and send you a replacement free of charge.
  • Items are missing from my shipment.
    If any item is missing from your shipment, please contact our customer service team immediately. We will send you the missing item free of charge and as soon as possible.
  • How long until my order ships?
    All in-stock orders will ship the next business day. Orders placed Monday through Friday (holidays and office closures excluded) before our 1 pm Mountain Standard Time cut-off will ship the same day.
  • Do you ship internationally?
    Yes, we ship to Canada! Shipping is free for orders over $50 USD, but we charge a $25 USD fee per order to cover duty and customs. We ship all orders “Delivered Duty Paid” meaning you will not be responsible for additional taxes or fees upon package delivery. Shipping times to Canada are typically 5-7 days, and all prices displayed on are USD and not CAD.
  • What is your return policy?
    We offer a 30-day return policy from the day an order ships. Check our shipping and returns page for more details.
  • Does VanEssential offer free returns?
    No, we do not offer free returns. While we cover shipping costs for warranty or shipping errors, the customer is responsible for shipping charges for returns and exchanges.
  • What is your warranty?
    We offer a lifetime warranty on all of our products against manufacturing defects. Damage from misuse or normal wear and tear is not covered.
  • Do you charge sales tax?
    We do not charge sales tax for orders outside of Colorado. Sales tax is calculated automatically at checkout for orders placed in Colorado.
  • I live in Canada. Do I have to pay duty?
    We charge a fee of $25 USD per order to cover duty and customs. We ship all orders “Delivered Duty Paid” meaning you will not be responsible for additional taxes or fees upon package delivery.
  • What payment forms do you accept?
    VISA, MasterCard, DISCOVER, Apple Pay, and Google Pay
  • Are the prices on your site in USD or CAD?
    All prices displayed on are in USD and not CAD.
  • Will these covers fit my van?
    You can find all the necessary information about the fitment of our covers on the window cover product page. If you aren’t confident a cover will fit, please contact our customer service team. You can send pictures of the window in question from inside your van and our team will take a look and suggest the best cover for your van.
  • Will the bug screens fit in my van?
    Sliding Door and Rear Door Bug Screens: As long as the weather strip can be removed on the top and sides of the doorway and there aren’t any cabinets or trim preventing the removal of the weather strip, then our screens should fit just fine. Front Door Bug Screens: Our screens will fit without issue if you do not have wind deflectors installed on the front door. Please check our instructions page for directions if your screens do not fit.
  • Do I need tools to install the covers/bug screens/cabinets/etc?
    Our window covers do not require tools. Our bug screens do not require tools, but installation is made easier with a step stool or ladder and the provided clamps. Our Upper Storage Cabinets do not require tools if installed on our Venture L-Track or any other type of L-Track. Venture L-Track requires tools and hardware (not provided) for installation. The Rear Door Storage Panels all require tools for installation; see the product page for details.
  • Where do I find installation instructions?
    Under the “Installation” drop down menu on the product page.
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